Contact information

The Mountain Rug is a small, independent business run by Raj Sharma Thapa in Brockport, New York. Every message comes straight to us — there is no call centre.

Email

hello@themountainrug.com

The fastest way to reach us about orders, sizing, custom rugs and returns.

Phone and text

256-525-7742

Text is fastest. Calls are welcome during the hours below.

Hours

Seven days a week. We reply to every message within 24 hours.

Where we are

Brockport, New York, United States. We ship across the United States. A full mailing address is available on request for formal legal notice.

Before you write

If your message is about an existing order, please include your order number. If you are asking about a custom rug, tell us the room, the size you have in mind and the colours you are drawn to — it saves a round of emails.

Returns

Please email us before shipping anything back. Full details are in our Return and Refund Policy.